1. Our Commitment

We are committed to delivering high-quality software solutions that empower Gram Panchayats across Maharashtra. We aim to provide exceptional service and transparency to our clients through our Digital Gram Panchayat Setu software.

2. Refunds

We offer a 10-day money-back guarantee to ensure your satisfaction:

• Refunds can be requested within 10 days of the initial purchase by contacting our customer support team.
• Refunds will be processed to the original payment method within 10 business days.
• Refund requests made after the 10-day period will not be entertained.
• Refunds are subject to the following conditions:
  • The software must not have been misused or modified.
  • The request must include valid reasons for dissatisfaction.

3. Cancellation Policy

• Cancellations within the first 10 days are eligible for refunds as per our refund policy.
• Cancellations after the 10-day period will result in the termination of service without a refund.
• Mid-term cancellations are not eligible for partial refunds.

4. Software Usage Rules

• Authorized Use Only: The software can only be used by the registered Gram Panchayat for its operations. Unauthorized sharing, redistribution, or resale is prohibited.
• Data Integrity: Clients are responsible for the accuracy and authenticity of the data entered into the software.
• System Compatibility: It is the client's responsibility to ensure that their devices meet the software's technical requirements.
• Prohibited Activities: Misuse of the software, such as attempts to reverse-engineer, modify, or hack the software, will result in immediate termination of the subscription without a refund.

5. Termination

We reserve the right to terminate your subscription without notice in the following cases: Violation of the Terms of Service, Unauthorized use or redistribution of the software, Non-compliance with company rules or policies, Any actions that compromise the security, functionality, or reputation of the software. In such cases, refunds will not be issued.

6. Product Support

Our technical support team is available during business hours to resolve any issues within 48 business hours.

7. Data Privacy and Security

Clients must safeguard their login credentials, backup data, and we comply with applicable laws.

8. Non-Transferable Subscription

Subscription cannot be sold, assigned, or transferred.

9. No Automatic Renewals

Clients must manually renew subscription to continue using the software.

10. Software Updates

Updates are included and clients must install updates promptly.